We're sorry to hear about your experience. We pride ourselves on friendly customer service, and ensure to do better every time.
You can contact us by
1. Please drop us a line at enquiries-hk@shell.com2
2. Give us a call on 2435 2064
3. Chat with us using our "Live Chat" function
Live Chat operates from Monday to Friday :8 AM to 6 PM (Except Public Holiday).
Click on the red "Help" button at the bottom right corner of your screen to launch Live Chat.
For more information on our Shell customer Service, please visit
https://support.shell.hk/hc/en-hk/requests/new?ticket_form_id=360000087698