We provided 24 hours hotline service for report lost or stolen card. You can email us via firstname.lastname@example.org
or you can call our hotline during office hour：+852 2506 1000
Monday to Friday: 08:30 – 18:00
The Shell Card Service Centre can be contacted during office hours as per below to receive lost or stolen card notification.
- Monday to Friday: 08:30 – 18:00
- Weekends and Public Holidays: hotline available for reporting lost or stolen cards.