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How do I contact your Customer Service Centre?

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For general enquiry, you can contact us:
Tel: +852 2435 2064/ +853 6262 5067
Fax: 2497 1416

or by dropping an email to enquiries-hk@shell.com for any enquiries or feedback.

For Bonus Card enquiry，you can contact us:
Tel: +852 2435 2064 / +853 6262 5067. (Please select option 2 after selected language)
Fax: 2497 1416
or by filling up the Enquire form by clicking this link: https://www.shellsmart.com/smart/contact_us?site=hk-en

For other contact us details (Fuels, Lubricants, Fleet Card etc)
Please visit : https://www.shell.com.hk/en_hk/contact-us.html

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Phone

For all queries related to Shell Service Stations and Loyalty and Rewards, we are available:

Tel: +852 24352064 / +853 62625067
Fax: 2497 1416