The cut-off date for redemption for a given calendar month is 15th or the last day of that month and Shell will fulfill the redemption within 4-6 weeks.
For example, redemption made in 20 March 2022 will be cut off on 31 March, and the rewards will be fulfilled between end-April to mid-May.
If you have any questions on redeemed rewards (e.g. when will receive the rewards), please fill in below online form and our CS will reply you soon.
Contact us - Online form:
Please select "Points - Enquire on reward redemption" in "What is your message regarding? "